Frequentely Asked Questions

How it started

The idea of Nutnose as an online transaction platform, really started to take shape back in 2015. The introduction of Nutnose 1.0, the BETA version, was on the INC in San Diego in 2016. At its launch, Nutnose used to be a website where buyers and sellers could get in touch with each other. Not more, not less.

Feedback from both buyers and sellers made it clear that members were looking for a transaction platform that could take over part of the responsibility. Payment, documentation, after-sales service and quality assurance were and still are, the foundations of Nutnose 2.0, which was introduced in summer 2018.

Who can use Nutnose?

Nutnose is for buyers and sellers of nuts, seeds, and/or dried fruit, who buy or sell or a minimum order quantity (MOQ) of 1 pallet (~1000 kg).

The team

At the core of Nutnose is our team, all with a broad experience in the nuts, seeds and dried-fruit industry. Our customer service experts are ready to answer any questions or concerns you might have, while our skilled traders are there to close deals with you. To assist you during the after-sales process, we have skilled logistics professionals. With more than 50 years of trading experience in the team, you can be sure you're in safe, expert hands.

How can I sell my products?

Once you've created an account on our website, we'll verify your company information and double-check the mobile phone in the system. Once everything's in order, you'll be ready to start selling your products on Nutnose.com using the Upload an offer tool.

What costs are involved?

We charge our members a membership fee for the use of Nutnose. You can choose the membership most suited for your business activities. Since buyers and sellers can directly contact each other, we ask you for a fixed fee. In return, you can use the platform as often as you like. There are no additional costs involved for closing deals or using the online sales contract.

How can I be sure of getting the quality I expect?

We show the seller’s history on Nutnose. For spot Europe deals, the buyer can choose for prepayment with Nutnose SafePay. The ‘Out of spec? Money back!’ guarantee applies here. In case the buyer is not happy about the quality, the goods can be returned and the money will be returned to the buyer. Also, we verify sellers before they can close a deal. Finally, there is the option to either require a sample to be approved or to require lab testing by a third party.

And if the goods I'm selling are no longer available?

All offers are subject to the final seller’s confirmation. So, you can withdraw from a deal once a buyer has confirmed. Please be aware though, that without a clear reason for withdrawal, Nutnose has the right to deny future access. After all, our platform is for serious business and misuse will be sanctioned.

What are the payment terms?

This depends on the goods you're buying and on the preference you have. The sales contract is fully customizable, so the seller can tailor all conditions to your needs. Prepayment via Nutnose SafePay is the most common option.For goods from origin, the seller has the option to ask for either LC or CAD with an optional prepayment. You can negotiate your preferred payment terms with the supplier as well.

What if the quality doesn't match my expectations?

You always buy/sell under well-known and accepted Terms and Conditions (AFI, FOSFA, NOFOTA, NZV, SCTC, TNA & Hamburger Börse, etc.). This means that in the unlikely case of dispute, resolution can be sought through a court of arbitration.

Why choose Nutnose?

Transparency in the market

Get new business partners

Easy online dealmaking

How to use Nutnose

Nutnose today

Companies already working with us

Frequentely Asked Questions